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Dealing with conflict

Emotional intelligence encompasses a myriad of skills and traits, including flexibility, empathy, optimism, and self-actualization.  Leaders who are flexible are resilient and adapt to the inevitable, unpredictable, and fluid circumstances of life.  Often people are inflexible because they fear failure. 

As humans we are emotional beings, and it is unrealistic to believe that we check our feelings at the door when we walk into the office and pick them up on the way out.   

As we mentioned last week, emotions impact performance and reduce negative conflicts, so emotional intelligence is an essential leadership skill.  So how can we develop a greater degree of emotional intelligence? 

Emotions gone wild can wreak havoc in the workplace.  In today’s changing work environment, more employees are angry, frustrated, and fearful.  Emotional intelligence is something you may have heard about.  Contemporary leaders are learning about and employing emotional intelligence to productively address emotions before they get out of control.