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Dealing with conflict

Organizations that embrace employee engagement practices may want to review their hiring practices.  Look at the job descriptions on recruiting sites, and you will see a strong emphasis on skills and education.  And, while employees certainly need specific skills and education to perform their job duties, behaviors and traits may be a better indicator of employee engagement and job success. 

The good news is that employee engagement programs are not costly.  In fact, they are not really programs. They are culture changes that help employees find passion and meaning in their work. 

The first step to becoming an engaging leader is to practice the Platinum Rule, which encourages you to treat others the way they want to be treated, rather than the way you think they want to be treated.  Take the time to find out the employees’ emotional and intellectual needs, and then you can meet them. 

Most people have heard that customers are organizations’ #1 priority, and it is true that without them, businesses would not exist.  Employee engagement takes this philosophy a step further, and shifts the focus to companies’ employees.  The viewpoint is that if companies take care of their greatest asset, their employees, the employees will take care of their customers.